You are planning a trip to Vietnam and are having
difficulties deciding where to go and what to do, what you
cannot miss and what to skip. From the feedbacks of our
customers, Tailormade Vietnam Holidays would like to recommend
some activities considered by travellers as must-do's when you
are in Vietnam....
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Booking
condition and
Frequently
asked questions
|
How can I book a domestic airline flight? To search
for domestic tickets within Vietnam, please select the destination city,
arrival city, the dates and whether it is one-way or a return ticket.
Then, please select from the available price and schedule options and
proceed to bookings.
How can I book an international airline flight? Currently
we do not have a search for international flights (coming soon!), but we
can arrange flights that depart from Vietnam, Cambodia and Laos.
We accept
payment by cash, credit card and bank transfer.
Some airline carriers allow us to hold bookings for a limited period of time before paying for the ticket and issuing it. Generally, all airline tickets must be paid for before ticketing and delivery.
What happens if I make a booking and then do not confirm or pay? When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you after two emails or faxes, we will automatically cancel the booking. If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled
Cancellation –Amendment What if need to cancel or change my itinerary? Unless tickets have not been issued, your reservation can be cancelled by notifying us by email or phone. No charge will apply (same as for modification). Otherwise, please contact us directly by phone if less than 24 hours in advance and by email or phone if more than 24 hours in advance. Charges will depend on the policies of the airline with which you are booked. We will inform the cancellation policy of the airline before you purchase your tickets.
Others Traditional high season starts 1st October and lasts until end of April.
Do you have electronic air tickets? At present, domestic airlines originating from Vietnam issue E-tickets together with few international flights departing from Vietnam, Laos and Cambodia. If an electronic ticket is available, we will issue an electronic ticket instead of a paper ticket, unless a paper ticket is specifically requested by the customer. Electronic tickets will be emailed or faxed to the customer.
How can I receive delivery of a paper airline ticket? The method
and cost of delivery of ticket will depend on your location and your
preferences.
Why are the prices not guaranteed for my booked air itinerary? The
airline reserves the rights to change the fares at any time; taxes and
airport fees can also be changed at any time. We will inform you of the
fare at the time that you inquire about the booking, but the fare is not
guaranteed until the time that you issue the ticket.
I just received my ticket and there is a problem with it. What should I do? Please inform us immediately
Can I make payment for someone else using a credit card? Yes, you can. But for your security, we will need some supporting documents that will be instructed very carefully. |
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