It is essential to read and understand the conditions of booking below. Please also ensure you have read and clearly understood the itineraries of the tour you are booking.
Make
a tour booking
Your booking should be sent by fax, mail, or e-mail to Tailormade Vietnam Holidays.
The booking is effective only when you have already confirmed it and transferred your deposit to Tailormade Vietnam Holidays.
Children
Policy
Children under 10 years are generally granted a reduction of 30%
of the tour price, provided that they are accompanied by at least two
full paying adults and stays in the same room. An extra bed is fully
charged as adult.
Deposit
and Final Payment
?
On booking a trip you are required to
pay a non-refundable deposit of 10% per person - minimum of USD100 per
person. (Note:
bank fee is on your side). Once a deposit is received it is understood
that you have read, understood and accepted all our Terms and Conditions
?
Full payment of the tour balance must be paid
upon arrival in Vietnam and before commencement of the tour.
Cancellation
& Refunds
All
cancellations must be received in writing, sent to us via fax or email.
The following rules apply for cancellations:
Cancellation
by the Traveller
Cancellation
fees apply to all fully paid/confirmed tours. The date of trip
cancellation is the date on which the written cancellation is received
by Tailormade Vietnam Holidays.
-
More than fifteen (15) days prior to departure: The total deposit paid to
us less the administrative fee in accordance with canceling advanced
arrangements, will be valid for one (1) year from the date the deposit
was received. During this time (365 days) the amount can be applied to
other tours and services. After one (1) year the deposit amount is
forfeited.
- Less than fifteen (15) days prior to departure: Complete forfeiture of
deposit, due to hotel charges we incur for guest no-shows.
No
refunds will be made if you voluntarily leave a trip for any reason
after the trip has begun. Refunds will be at the discretion of Tailormade Vietnam Holidays if you are involuntarily forced to leave the trip for any
reason.
Cancellation
by
Tailormade Vietnam Holidays
Tailormade Vietnam Holidays reserves the right to cancel any trip departure before it
is scheduled to run. A trip is guaranteed to run once it has two
fully-paid travelers, unless minimum numbers state otherwise. If Tailormade Vietnam Holidays cancels a trip which is guaranteed, you may choose between
an alternative trip or a full refund. The company is not responsible for
any incidental expenses that you may have incurred as a result of your
booking such as visas, vaccinations, non-refundable flights or loss of
enjoyment. If the alternative trip chosen is of a lower value than that
originally booked then you are entitled to a refund of the price
difference. If the alternative tour chosen is of a higher value then you
will pay the difference in price.
Unused
Services
No
refunds or exchanges can be made with respect to accommodation, meals,
sightseeing tours, transport or any other services, included in the tour
price, but not utilized by the tour members.
Voucher
and trip documents
Travel
documentation is sent electronically by email. Normally 48 hours after
we have received your deposit we will send you your
trip documents which should be printed out by participants and retained
as a receipt.
Tailormade Vietnam Holidays also requires the following information: passport number,
date of birth, and nationality.
Insurance
Travel
Insurance is compulsory on all Tailormade Vietnam Holidays trips and is a
condition of booking. You are strongly recommended to take out
cancellation insurance at time of booking which will cover cancellation
penalties in certain circumstances (note: such insurance will not cover
a change of mind). When selecting a travel insurance policy we require
that at a minimum you are covered for medical expenses including
emergency repatriation. We strongly recommend that the policy also
covers personal liability, cancellation, curtailment and loss of luggage
and personal effects.
Please ensure you have your emergency telephone number
for your insurance company. If this is unavailable please ensure you
have the necessary information required by your Insurance company in
case of an emergency.
Passports
and Visas
The
applicant must carry a valid passport and have obtained the appropriate
visas when travelling with Tailormade Vietnam Holidays. Applicants must ensure
their passport is valid for 6 months beyond the duration of the trip. It
is the applicant?s responsibility to ensure that they are in
possession of the correct visas for the trip. Tailormade Vietnam Holidays
cannot accept responsibility if the applicant is refused entry to
Vietnam
due to incorrect visa documentation.
Responsibility
When
booking on a Tailormade Vietnam Holidays trip you understand that Tailormade Vietnam Holidays run holidays in Vietnam. The standards of accommodation, transport, hygiene, telecommunication
facilities, level of infrastructure development and medical facilities
are not to the same that you are used to at home. This type of holiday
inherently involves a higher level of personal risk, which you agree to
fully assume.
You
understand that during the course of the trip certain events may occur
including; accident or illness in remote places without medical
facilities, political instability and the forces of nature. You agree to
assume all risks associated with the journey to the maximum extent
permitted by law.
You
acknowledge that travel on a Tailormade Vietnam Holidays trip requires a
degree of flexibility and understand that the trip's route,
accommodation and modes of transport are subject to change without prior
notice due to local circumstances. Should Tailormade Vietnam Holidays deem it
advisable to amend an itinerary for any reason, it may do so by
shortening, varying or re-routing any trip. These changes are binding
and additional expenses will be charged to you if the reason for any
alteration is outside Tailormade Vietnam Holidays control.
While
traveling with Tailormade Vietnam Holidays you agree to accept the authority
of the local operator at all times. You are aware that travel
within a group may involve compromise to accommodate the diverse desires
and physical abilities of group members. You understand that Tailormade Vietnam Holidays reserves the right to decline, accept, or retain any
person as a member of the group at any time.
You
acknowledge that Tailormade Vietnam Holidays contract with a network of
companies, agencies and individuals throughout Vietnam to assist in the running of its tours. To the best of Tailormade Vietnam Holidays knowledge, these third parties are qualified to perform the
duties they are contracted to perform. Tailormade Vietnam Holidays will not be
held reliable for any injury, damage, loss, delay or irregularity that
may occur due to the behavior of these third parties. Tailormade Vietnam Holidays will not accept responsibility or liability for any traveler who
contravenes any law or regulation of Vietnam
No
employee or agent of Tailormade Vietnam Holidays has authority to vary these
conditions.
Brochure
Validity
The
price listed on-line is based
on the costs and
exchange rates current at the time of printing and posting.
TailormadeVietnamHolidays.com reserves the right to alter prices at any time. The
itineraries and rates on-line are applicable from 01
January 2011 until 31 December 2011. The land price of your trip is
guaranteed when you have paid in full. For trips departing after 31
December 2011, prices and itineraries are indicative only. All
information provided is accurate to the best of our knowledge at the
time of printing and posting. Tailormade Vietnam Holidays will make every
effort to keep you informed of any changes. Please refer to this site
for the most recent updates to any trip.
